Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Items that are damaged, used, or not in a clean condition will not be eligible for return or refund. You’ll also need to attach the receipt or proof of purchase. 

To start a return, you must contact us first at qurhq2023@gmail.com. Please note that returns will need to be sent to the following address: Universiti Sains Malaysia 11800 USM, Penang.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qurhq2023@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 


Exchanges
If you accidentally purchase the wrong item, the fastest way to get what you want is to return the item you received. Once the return is accepted, you can place a new order for your desired item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note that items that are damaged, used, or not in a clean condition will not be eligible for a refund. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at qurhq2023@gmail.com.